top of page

Refund Policy

Last updated: 3 Sep 2025

At Millab Sdn. Bhd. (1584373-D), we want our customers to be fully satisfied with their purchase. If for any reason you are not completely happy with your order, you may request a refund or exchange subject to the terms and conditions stated below.

1. Eligibility for Refunds & Returns

  • You may request a refund or exchange within 7 days from the date you receive your order.

  • To be eligible, the item(s) must be:

  • Unused, unopened, and in the same condition as when you received it.

  • In its original packaging, with all seals, labels, and tags intact.

  • Accompanied by proof of purchase order number, invoice, or receipt.

2. Non-Refundable / Non-Returnable Items

  • Certain items are not eligible for return or refund, including:

  • Products that have been opened, used, or damaged after delivery.

  • Items purchased under clearance, promotions, or marked as “non-returnable”.

  • Perishable goods or items with a short shelf life (if applicable).

  • Gift cards, vouchers, or digital products.

3. Refund Process

  • To request a refund, please contact our customer service WhatsApp within the refund period.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–14 business days and automatically applied to your original method of payment.

4. Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item delivered, damaged product upon arrival).

  • Original shipping fees paid at checkout are non-refundable.

5. Exchanges

  • If you would like to exchange an item, please contact us within 7 days.

  • Exchanges are subject to stock availability.

  • If the replacement item is of higher value, you will need to pay the difference.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us immediately (within 48 hours of delivery) with supporting photos or videos.

  • We will arrange for a replacement or full refund at no extra cost.

7. Contact Us

If you have any questions regarding our Refund Policy or need to initiate a return, please contact us at:

Millab Sdn. Bhd. (1584373-D)
Email: official.millab@gmail.com
WhatsApp: +60146519314
Return Address:  C-05-12, Level 5, Block C Menara Uncang, UE3, 85, Jln Loke Yew, Cheras, 55200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur

bottom of page